StashPad Support
Need a hand with StashPad? Find quick answers to common questions below, or reach out and we'll help you sort it out.
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Contact
The fastest way to reach us is by email. We aim to respond within 2 business days.
Email: contact@stashpad.ai
Common Questions
Why don't I see my browsing history in my stash?
StashPad only captures article-style pages. Navigation pages, app shells, login screens, and very short pages are filtered out by design. If you expect a specific page to be stashed and isn't, open the side panel — if it doesn't show up after a refresh, drop us an email with the URL.
I connected Netflix / Amazon / YouTube and nothing synced.
Open the relevant service in a tab where you're signed in, then click Sync in the StashPad side panel's Sources view. Each connector reads only the specific history page for that service.
How do I disconnect a service?
Side panel → Sources → click Disconnect on the connector. StashPad will delete the items it captured from that source.
How do I delete my entire stash?
Side panel → Settings → Delete everything in your stash. This wipes local data immediately; on paid plans cloud data is removed within 30 days.
Where does my data live?
On free plans, entirely in your browser (chrome.storage.local). Nothing leaves your device unless you opt into a paid plan with cloud sync. Full details in our privacy policy.
I hit my query limit — can I get more?
Free tier is 50 AI queries / month. Paid tiers with higher limits are coming soon. Email us if you want early access.
Bug Reports & Feature Requests
Email us with: a short description, your Chrome version, and (if relevant) a screenshot. For sync issues, the exact URL that failed helps us reproduce.